Our material issues
We determine our material issues by taking into account the Group's strategy, the associated risks and opportunities,
stakeholder requirements and how we measure up against key performance indicators and governance best practice.
The issues of highest importance and which have an impact on our business, are included in this integrated report, with
more details also available on www.mtn.com/sustainability.
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High importance to
stakeholders; impact on MTN |
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Economic performance |
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Ethics and good governance |
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Network quality and expansion |
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Customer satisfaction |
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Innovative offerings |
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Security, privacy, safe product use |
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Employee safety |
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Investment in employees |
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Energy and carbon |
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Medium importance to stakeholders; impact on MTN |
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Narrowing the digital divide |
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Corporate culture |
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Community investment |
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Electronic and electrical waste |
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Network environmental impact |
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Low importance to stakeholders; impact on MTN |
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Responsible supply chain |
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Other environmental issues |
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MTN Group 2012 detailed sustainability report (www.mtn.com/sustainability) |
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Not formally reported in annual reports |
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More details of MTN’s stakeholder engagement process may be found on pages 14 and 15.
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