Our key performance indicators
Our key performance indicators (KPIs) are aligned to the five objectives of our recently refined strategy and are used to measure
our performance against this. They are also designed to help manage our top risks, a table of which appears on page 10. For
the link between KPIs and remuneration, see the e xecutive committee members' KPI summary on pages 82 and 83.
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| Creating and managing stakeholder value |
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Upstreaming of cash |
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Share buy-back strategy management |
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Optimising gearing levels |
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Business risk and operational compliance |
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Employee Health Index (EHI) |
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Labour productivity composite index |
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Global leadership and talent management |
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| Creating a distinct
customer experience |
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Customer centricity strategy management |
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Global service delivery platforms |
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Brand health and equity index |
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Customer satisfaction and retention index |
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Network quality and drop rate |
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| Driving sustainable growth |
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Revenue
– Increase data revenue contribution
– Mobile Money strategy management
– Device strategy management
– Global ICT strategy management |
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M&A strategy management on targeted assets |
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Earnings diversification and optimisation |
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Group equity transactions |
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| Transforming our
operating model |
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Cost management, Project Next! |
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Capital expenditure management |
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Monetisation of passive infrastructure |
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Global shared services strategy and execution (HR, finance, procurement
and IT) |
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| Innovation and best practice |
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Implementation of culture operating system |
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Spectrum allocation policy |
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Migration to all IP networks |
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