Technology excellence

Technology excellence has two parts: network and IT. Customers mostly experience the network through the interface of technology – the world of IT blends with the world of network technology.

The key thing we are looking to ensure is technology excellence. We don't want to be second to anybody in the world of technology.

Our 2022 aspirations

Lead market
in network NPS

Increase efficiency of
customer-facing
systems

Increase population coverage

Improve network
quality

How we will achieve these

Ensure targeted network rollout by strategically growing our 4G footprint and providing ubiquitous 3G coverage, while considering the trade-offs between technologies.
Harmonise capex planning across functions and carefully monitor execution and tracking of benefits of harmonised planning.
Ensure digital transformation of IT systems to ensure customer-driven operational excellence and service management.
Improve efficiency across all technology operations.

Details of our performance in 2017

Achieved #1 network NPS in several opcos.
Delivered R31,5 billion in capex.
Rolled out 8 583 3G sites and 8 611 4G sites.
Achieved solid improvements in all voice metrics across the group, including:
- 18 markets improved their 2G dropped call rate and 2G network availability.
- 17 markets improved their 3G dropped call rate; 20 markets improved 3G network availability.
- 13 markets improved their 4G network availability.
Achieved strong improvements in all data network metrics across the group, including:
- 14 markets improved their 3G throughput download speed; 16 markets improved their 4G throughput download speed.
- 4G data volumes make up 43% of the total; 3G data volumes make up 54% of the total; 2G data volumes make up 3% of the total.
MTN South Africa voted best quality network by MyBroadband in a three-month study; and co-best by Ookla. Also ranked best network by P3 Communications in tests carried out in January and February 2018.
Assessed the business support systems of seven opcos to support our digital transformation.
Standardised software and hardware in our networks.