Hearts and minds

‘Hearts’ is all about the people in the company: motivation, engagement, talent, the very central role of the manager, communication and inspiring people around the strategy.

‘Minds’ is all about reputation: managing our corporate reputation, our approach to governance, risk and compliance and regulation, stakeholder management, public relations and corporate affairs.

Our 2022 aspirations

Lead market in
employee NPS
Improve employee
engagement
Enhance
reputation
Ensure effective risk and compliance practices


How we will achieve these

  • Develop high-performance culture and talent by building a working environment that fosters a productive and positive culture.
  • Manage reputation proactively by embracing a stakeholder management framework that ensures shared value creation.
  • Step up risk management, governance and transparency by actively managing risk and compliance.

Details of our performance in 2017

  • Introduced modernised work spaces and collaboration technology as well as plans to build a great MTN culture to achieve the employee experience we target.
  • Improved employee engagement and motivation; recruited specialist skills.
  • Considered a revised stakeholder management approach to ensure stakeholder inclusivity and responsible corporate citizenship.
  • Prepared to introduce a more integrated approach to CSI in pursuit of shared value by making better use of MTN’s skills, assets and other institutional capabilities and ensure that this work is integrated into initiatives to deliver on BRIGHT.
  • Reviewed MTN’s risk management structures and policies and introduced new risk appetite and tolerance methodology.
  • Started to split the functions of risk and compliance (the second line of defence) and internal audit (the third line of defence) to strengthen the risk and control environment. Calculated risk-bearing capacity and applied this through the revised risk tolerance and appetite framework.

Our focus in 2018

Resolve difficult regulatory issues, particularly in Cameroon, Benin and South Sudan

Talent management and
succession planning


Enhancements to the risk management framework across opcos

 
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Sustainable employee engagement score   Employee promoter score
Q: How likely are you to recommend MTN as a place to work?
Employee engagement   Employee promoter score