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MTN’s achievements in 2016
Opportunities in 2017
Risk ranking
2016 2015
• Strengthened compliance and regulatory functions through
appointments of regional compliance officers, opco
compliance officers and an executive for regulatory affairs.
• Established Group compliance committee to focus on
compliance, regulatory and risk-related matters.
• Established central policy repository.
• Implemented compliance software toolkit enabling opcos
to define and maintain their compliance universe.
• Conducted third-party assurance on anti-bribery and
corruption policies and processes.
• Consolidation of MTN’s compliance
framework.
• Intensify compliance and regulatory
training.
• Increase audit activity.
1
3
• Spent R35,3 billion on network rollout, systems and
improvements across our markets.
• Connected 928 sites to fibre.
• Distributed enhanced DRP guidelines to all opcos.
• Secured spectrum in Nigeria, Ghana and Cyprus to
cater for increased data traffic.
• Network standardisation drive.
• Concerted drive to connect a large
percentage of sites to fibre to cater for
data growth and to ensure end-to-end
quality of service.
• Implement smart capex planning
techniques to ensure optimal investment
where required to maximise ROI, quality
of service and customer experience.
• Achieve standardisation of quality KPIs
across MTN by introducing standardised
drive testing and benchmarking
procedures and rolling out a customer
experience management tool.
• Track DRP actions and improvements
as per new DRP guidelines for all opcos.
2
1
• Rolled out comprehensive cost transformation project across
head office, Nigeria, South Africa, Ghana and Uganda.
• Rolled out zero-based budgeting across head office, South
Africa, Nigeria, Ghana and Uganda.
• Group procurement renegotiated some contracts from dollars
to local currency.
• Project IGNITE in South Africa and Nigeria.
• IGNITE has several levers – including
cost optimisation. Programme run by
dedicated Group transformation officer.
Though current focus on Nigeria and
South Africa, roll out to tier 2 countries
and head office to follow.
• Greater focus on data revenue growth.
• Roll out of a (new) standard budget tool
across all opcos.
3
4
MTN Group Limited
Integrated Report 2016
37
STRATEGIC
OVERVIEW