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Human capital
How we create value using the six capitals
continued
Our people’s skills, experience and diversity enable us to provide competitive and reliable
products and services. This ultimately helps us achieve our goals. We prioritise investment
in employee engagement, aswell as development, to deliver the best customer experience.
Our culture is diverse and inclusive and underpinned by our values, including a “can do”
approach. In many countries, our opcos are among the biggest corporate employers.
In 2016, we focused on securing and complementing the skills necessary to execute our
business strategy (including appointing a new Group chief executive officer, chief
financial officer and chief operating officer); realigning staff to the new reporting structure
(effective 1 January 2016); implementing more effective cost-saving measures; and
continuing to review our incentives for robustness.
•
Appointed new executive committee members
64 – 65
•
Invested in targeted training and development
•
Restructured the business, with new regional
reporting lines
•
Encouraged diversity, so workforce under
stands the needs of our subscribers
•
Implemented new notice period and restraint
of trade measures for new appointees
•
Worked to ensure the safety of employees and
contractors in dangerous countries
Employees in 15 of our 22 operating companies
did not receive bonuses for 2016 as these
operations did not meet their financial targets.
This negatively affected human capital. By
outsourcing some functions MTN reduced its
stock of human capital to the benefit of
intellectual and financial capital.
2016
2015
Number of employees
15 980
15 202
Number of contractors
4 009
5 882
Gender split (men:women)
63:37
63:37
Investment in employee training
(R million)
392
223
Number of nationalities employed
60
59
2016
2015
Staff costs (R billion)
9,2
8,6
Voluntary staff turnover (%)
7,2
7,8
Employee culture survey results
(%)
LA
67
66
People trained in the year
25 376
13 240
Opcos with Global Investor in
People accreditation (see 69
for details)
16
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MTN Group Limited
Integrated Report 2016
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