12 / 96
How we create value using the six capitals
Manufactured
Social and
relationship
Natural
The skills, safety
and diversity of
our employees,
suppliers
and partners
Our networks, 2G,
3G and LTE base
stations and fibre
as well as public
infrastructure
Debt and equity
financing; cash
generated from
operations and
investments
Licences and spectrum
•
Acquire sufficient and
appropriate radio
spectrum through
telecoms and other licences
Investments
•
Invest in networks to ensure
superior coverage,
capability and quality
•
Invest in businesses to facilitate
expansion of new revenue streams
•
Invest in people to make certain
we deliver on our strategy
Product development
•
Ensure the right
products at the right prices
to meet specific needs of
our markets
Sales and distribution
•
Establish and maintain a
wide and deep distribution
network and foster sound
partnerships
Customer experience
•
Work to attract and retain
customers
Human
Financial
Intellectual
Our brand,
experience,
technology and
proprietary and
licensed procedures
and processes
Our customers;
communities; civil
rights groups;
suppliers; trade
unions; industry
bodies; governments
and regulators
Spectrum,
energy and land
We create value by developing and distributing a range of innovative and reliable
communication products and services. We depend on various relationships and
resources, known as the six capitals, to do this.
Capital
inputs
Our business model
Informed by our values, vision, mission and
governance, our five-step business model
supports the delivery of our strategy:
Underpinned by
By giving due consideration to our operating
environment and our material issues, we ensure
our agility – we are responsive to changes.
MTN Group Limited
Integrated Report 2016
10