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Social and relationship capital
The ICT sector is an important facilitator of economic development. It contributes directly
through the creation of dealer, supplier and other enterprises and the payment of
regulatory fees and taxes. Indirect contributions include reducing the cost of transactions
and time and travel costs, increasing connectivity and by exposing people to information
and opportunities beyond physical boundaries. MTN is among the largest tax payers,
corporate employers and largest CSI investors in many of the countries in which we
operate.
We work to foster relationships that are built on trust, and so ensure our social licence to
operate. This encompasses interactions with all our stakeholders – our customers,
employees, investors, civil society organisations, communities, regulators, suppliers,
governments, industry partners and the media.
•
Agreement to settle Nigeria fine
•
Recognition of union in South Africa
•
Monitoring staff morale through annual culture
survey
•
Focusing CSI projects on education, enterprise
and health
•
Monitoring investor feedback through annual
perception study
•
Completing new MTN Zakhele Futhi black
economic empowerment scheme in South
Africa
•
Extended MTN Mobile Money services to
support broader requirements
•
Piloted Internet of Things solutions
•
Certified 19 MTN ethics officers
•
Offered entrepreneurs opportunities to earn
commissions
•
Expansion of 3G and LTE networks
•
Constructive relationships with regulators,
customers, trade unions, employees,
communities, civil society
•
Ongoing interactions with government and tax
authorities
•
Close engagement with shareholders and
investor community
2016
2015
Countries in which we have a presence
24
24
Regulators with whom we interact
22
22
2016
2015
Total tax contributions
LA
^ (R billion)
33,7
N/A
CSI spend
LA
(R million)
295,4
335,4
BBBEE status in South Africa
Level 2
Level 3
Number of calls to whistle-blower line
LA
120
128
MTN Mobile Money active subscribers
(million)
15,4
9,8
NPS South Africa (%)
LA
81
78
NPS Nigeria (%)
LA
30
14
NPS other key markets (%)
LA
25
16
Investment in social and relationship capital
reduces our financial capital in the short term.
However, by helping to close the digital divide
(including through our CSI work) we ultimately
boost financial capital, and also build the stocks
of human and intellectual capital.
^ This data was only assured from 2016.
MTN Group Limited
Integrated Report 2016
17
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