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Relationships on which we rely
to create value
Pursuing shared value
In pursuit of shared value, we recognise the critical importance of successful interactions with our
stakeholders. We strive to understand what is important to those who impact our business, as well as
to those on whom we have an impact, and to be responsive to their expectations. This informs
our material matters, our strategy and our management of risks, and is part of our efforts to align our
stakeholder engagement approach with the principles of King IV.
In June 2017, we combined the group regulatory affairs and public policy division with the group
corporate affairs division to create an integrated approach to the identification, engagement and
management of stakeholder relationships that is aligned to our BRIGHT strategy.
Assessing the quality of our relationships
While the quality of our relationships with particular stakeholders can differ from one country to
another, here we provide a consolidated informal view at group level, using the following scale. Amore
structured approach to this assessment is being developed.
Relationship exists, but work to be done to improve the quality.
Good progress towards developing more mutually beneficial relationship.
Strong relationship of mutual benefit.
Government and regulatory
authorities
•
•
Provide enabling environment for
value creation
•
•
Provide access to licences and spectrum.
Priority interest area
•
•
Contribution to local economies
•
•
National security, personal privacy and
consumer protection.
Desired outcome
•
•
To be considered a committed partner in
the growth and development of each of the
countries in which we operate
•
•
Adherence to laws and licence conditions.
Link to strategy
Performance in 2017
•
•
Remained committed to respecting and
upholding the security of information
•
•
At times, regulatory interventions affected
our customers’ experience as we continued
to act in line with prevailing laws and our
licence conditions
•
•
Progressed preparations for listing of MTN
Nigeria and MTN Ghana shares
•
•
Extended efforts to employ local talent and
procure more goods and services locally
•
•
Employed 63 nationalities
•
•
Committed a total of R27,9 billion in taxes
•
•
Materially enhanced our management
structure and activities to support risk
management and regulatory compliance
•
•
Introduced more internal controls and new
code of conduct.
Investors
•
•
Provide financial capital for sustainable
growth.
Priority interest area
•
•
Sustainable and attractive total
shareholder returns.
Desired outcome
•
•
The trust and confidence of our investors
and the ability to access the financial
capital we require.
Performance in 2017
•
•
Introduced our BRIGHT strategy and aligned
our financial KPIs to it
•
•
Reviewed our capital allocation model
•
•
Declared a total dividend of 700 cents a share
•
•
Introduced medium-term targets including a
re-basing of our dividend to 500 cents for
2018, growing 10% to 20% per year.
Link to strategy
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MTN Group Limited
Integrated Report 2017