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All about MTN
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Our reporting suite
Our approach to materiality
Navigating this report
About this report
Who we are
Our products and services
Where we operate and how we perform
Views from our Chairman
Q&A with the Group President and CEO
Q&A with the CFO
Key financial tables
Our market context
Operational performance summary
Our outlook
Investment case – a compelling African growth story

How we create and preserve value
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Creating and preserving value through our business model
Material matters impacting value creation
Social, Ethics and Sustainability Committee Chair's review
Stakeholders with whom we partner to create value
Audit Committee Chair’s review
Risk Management and Compliance Committee Chair’s review
How we manage risk
Top risks to value creation
Delivering value through our strategy
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Finance and Investment Committee Chair’s review
Our Ambition 2025 strategy
Our strategic performance dashboard
Connectivity
Fintech
Digital infrastructure
Create shared value
Portfolio optimisation

Governance and remuneration
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Directors Affairs and Governance Committee Chair’s review
Governance in support of value creation
Our Board of Directors
How the Board transformed our values into actions
Our Executive Committee
Definitions for assured non-financial data
Remuneration Report
Independent assurance practitioner’s limited assurance report
Glossary
Administration

Fintech

We remain focused on scaling the largest and most valuable fintech platform while broadening digital inclusion by providing world-class financial services to Africans. This responsibility and opportunity are underpinned by the nascent penetration levels of financial services and the structural demand, which remains on a steep upward growth trajectory. We are fulfilling this mandate by leveraging our solid foundation to transform into a digital-first, world-class fintech platform. In this regard, we continue to evolve to accelerate and enhance ecosystem expansion, customer engagements and commercial monetisation.

Fintech volume

Progress in 2024

Group fintech revenue

+28.5%*

Closing monthly active users of

63.1m

20.3bn

transaction volumes up +15.3%

US$321.3bn

transaction value up +35.1%*

Our strategic priorities

We have made progress in delivering our Ambition 2025 BOLD strategy.

Biggest Fintech platform

Biggest Fintech platform in Africa

Our ecosystem growth remains robust with transaction volumes up 15.3% YoY, and value up +35.1%*. This was supported by a growth in usages and use cases. Our MoMo Open API programme has continued to grow, reaching 4.5bn API calls, representing a YoY increase of +66.7%.

Operating like an OTT

Operating like an OTT

We have made material progress in the structural separation of the MTN Fintech business, with the onboarding of Mastercard as a strategic partner to help scale our commercial operations faster.

core connectivity business

Leverage MTN’s core connectivity business

We continue to leverage the MTN Group’s local capabilities, such as distribution and stakeholder relationships. In 2024, Our MoMo user penetration of the MTN subscriber base averaged >40% of Global System for Mobile Communications. MTN airtime purchases processed through MoMo represents an average >60% of overall MTN airtime sold across the MTN Fintech footprint.

Deliver through five verticals

Deliver through five verticals

Our BankTech platform disbursed $1.7bn (+72.0%* in loans this year). We also launched MoMo Advance, our overdraft product, in Ghana and Cameroon. Our remittance business now offers 832 corridors and processed $4.4bn (+43.3%*) and launched in South Africa and Nigeria. We launched MoMo Market, our e-commerce platform in Uganda, and implemented virtual cards in Rwanda and Uganda through our partnership with Mastercard. Our payment GMV (gross merchant value) increased by 21.0%* YoY with 11.3m unique payers in our ecosystem.

Future focus
  • Grow ecosystem through consumer, agent and merchant growth.
  • Diversify use cases and revenue with a focus on lending, payment, remittance.
  • Expand ecosystem by leveraging existing and new partnerships.
  • Reinforce agent network.
  • Improve user experience and customer experience through digital first.

Our offerings

Wallet

The wallet remains our core and has allowed us to leapfrog and drive advanced financial services through our other verticals. We continue to focus our efforts on enhancing the customer experience to drive the quality, stickiness and profitability of our overall ecosystem.

1.2m active agents
Payment & e-commerce

Our payment transaction values were driven by increased usage of our payment services, expansion of our digital payment use-cases supported by our MoMo API programme. We also launched MoMo Market, our e-commerce service in Uganda.

1.8m active merchants
Remittance

Our strong growth in remittance was largely due to an increase in the number of active corridors, our focused marketing activities and improvements in our operations management. We also launched remittance service in Nigeria and South Africa.

US$4.4bn value of remittance
BankTech

We continue to scale our marketplace lending service onboarding new partners and expanding the services across the footprint. We have accelerated the rollout of MoMo Advance in Cameroon and Ghana (adding to Uganda). Momo Advance is an in-session lending product that provides support for customers with insufficient funds.

US$1.7bn loans disbursed
InsurTech

As part of the continuous review of our strategic InsurTech partnership with Sanlam, through aYo, we implemented some key initiatives in 2024 to enhance the growth prospects of the business. These initiatives will focus on high-opportunity, scalable markets such as Ghana, Uganda, Nigeria, Cameroon and South Africa.

1.4m active aYo policies

Leverage targeted complementary expertise, technology, capabilities, capital and licences to build a digital ecosystem and advance fintech verticals.

Partnership ecosystem

Partnership ecosystem