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Hearts and minds
‘Hearts’ is all about the people in the company:
motivation,
engagement, talent, the very central role of the manager,
communication and inspiring people around the strategy.
‘Minds’ is all about reputation:
managing our corporate reputation,
our approach to governance, risk and compliance and regulation,
stakeholder management, public relations and corporate affairs.
How we will achieve these
•
Develop high-performance culture and talent by building a working
environment that fosters a productive and positive culture.
•
Manage reputation proactively by embracing a stakeholder
management framework that ensures shared value creation.
•
Step up risk management, governance and transparency
by actively managing risk and compliance.
Our 2022 aspirations
Lead market in
employee NPS
Improve
employee
engagement
Enhance
reputation
Ensure effective
risk and compliance
practices
Details of our performance in 2017
• Introduced modernised work spaces and collaboration technology as well as
plans to build a great MTN culture to achieve the employee experience we
target.
• Improved employee engagement and motivation; recruited specialist skills.
• Considered a revised stakeholder management approach to ensure
stakeholder inclusivity and responsible corporate citizenship.
• Prepared to introduce a more integrated approach to CSI in pursuit of shared
value by making better use of MTN’s skills, assets and other institutional
capabilities and ensure that this work is integrated into initiatives to deliver
on BRIGHT.
• Reviewed MTN’s risk management structures and policies and introduced
new risk appetite and tolerance methodology.
• Started to split the functions of risk and compliance (the second line of
defence) and internal audit (the third line of defence) to strengthen the risk
and control environment. Calculated risk-bearing capacity and applied this
through the revised risk tolerance and appetite framework.
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MTN Group Limited
Integrated Report 2017