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Technology excellence
How we will achieve these
•
Ensure targeted network rollout by strategically growing our 4G footprint
and providing ubiquitous 3G coverage, while considering the trade-offs
between technologies.
•
Harmonise capex planning across functions and carefully monitor
execution and tracking of benefits of harmonised planning.
•
Ensure digital transformation of IT systems to ensure customer-driven operational
excellence and service management.
•
Improve efficiency across all technology operations.
Technology excellence has two parts: network and IT.
Customers
mostly experience the network through the interface of technology –
the world of IT blends with the world of network technology.
The key thing we are looking to ensure is technology excellence. We
don’t want to be second to anybody in the world of technology.
Our 2022 aspirations
Lead market in
network NPS
Increase
efficiency of
customer-facing
systems
Increase
population
coverage
Improve network
quality
Details of our performance in 2017
• Achieved #1 network NPS in several opcos.
• Delivered R31,5 billion in capex.
• Rolled out 8 583 3G sites and 8 611 4G sites.
• Achieved solid improvements in all voice metrics across the group, including:
– 18 markets improved their 2G dropped call rate and 2G network availability.
– 17 markets improved their 3G dropped call rate; 20 markets improved 3G
network availability.
– 13 markets improved their 4G network availability.
• Achieved strong improvements in all data network metrics across the group, including:
– 14 markets improved their 3G throughput download speed; 16 markets improved
their 4G throughput download speed.
– 4G data volumes make up 43% of the total; 3G data volumes make up 54% of the
total; 2G data volumes make up 3% of the total.
• MTN South Africa voted best quality network by MyBroadband in a three-month
study; and co-best by Ookla. Also ranked best network by P3 Communications in
tests carried out in January and February 2018.
• Assessed the business support systems of seven opcos to support our digital
transformation.
• Standardised software and hardware in our networks.
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MTN Group Limited
Integrated Report 2017