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Relationships on which we rely to create value
2016 marked the second year during which our opcos reported against the new protocol on stakeholder
relationship management and monitoring. In addition, we added new measures to gauge the perceptions of
CSI, ethics and issue management on the reputation of the organisation and to create a trackable “reputation
score” for each country.
We formalised engagement and involvement of our 10 primary stakeholder groups in our core business
activities and made measurement and reporting more systematic. We also introduced some structural
changes to heighten stakeholder focus. The business accountability for stakeholder engagement and
relationships was assigned at executive level and placed under the three regional vice-presidents. We created
a Group executive position for regulatory affairs and public policy. These measures ensured that accountability
for reputation is at the highest level in the organisation and that regulatory oversight from the centre is
strengthened. The board’s social and ethics committee continued to have quarterly oversight over MTN’s
corporate reputation activities, recommending improvements, among them a complete review of the
compliance levels for all the MTN Foundations and CSI divisions to the Group’s strategy and policy. Our social
and ethics committee report can be found online
S E
, as can our detailed stakeholder engagement report
.
S H
Successful interactions with our stakeholders are essential for sustainable value creation.
We strive to understand what is important to those who impact our business, as well
as to those on whom we have an impact, and to be responsive to their expectations.
This informs our material issues, our strategy development and evaluation and our
management of risks.
The 10 key
stakeholder groups with
whom we interact
as well as their
roles are:
Governments
Provide enabling
environment for
value creation
Regulators
Provide access
to licences and
spectrum
Customers
Purchase
competitive and
reliable products
and services
Communities
Provide a market
for our products
Civil society
Ensures we are
responsible and
accountable
Media
Inform other
stakeholders of
MTN and industry
developments
Suppliers and
business partners
Supply quality
products and services
as well as opportunity to
jointly create solutions
for greater value
creation
Industry bodies
Engage on issues
facing the sector
Investors and
shareholders
Provide financial
capital for
sustainable growth
Employees
Provide skills
required to
deliver on our
strategy, vision
and mission
MTN Group Limited
Integrated Report 2016
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