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Glossary
2G
Second generation digital mobile
communications standard that
allows for voice calls and limited
data transmission
3G
Third generation mobile
communications standard
allowing mobile phones,
computers and other portable
mobile devices to access the
internet wirelessly
4G/LTE
Fourth generation or long-term
evolution mobile communications
standard allowing wireless
internet access at a much higher
speed than 3G
AFCF
Adjusted free cash flow
AFS
Annual financial statements
ARPU
Average revenue per user
BRIGHT
Our strategy
BCM
Business continuity management
BEE
Black economic empowerment
CEO
Chief executive officer
CEM
Customer experience
management
CEX
Customer experience
CFO
Chief financial officer
Churn
Average number of
disconnections in a period
divided by average monthly
customers during the period
CRM
Crisis risk management
CSI
Corporate social investment
COO
Chief operating officer
CP
Company performance
CVM
Customer value management
DaaS
Data as a service
DRP
Disaster recovery plan
EBU
Enterprise business unit
EPS
Earnings per share
ESOP
Employee share ownership plan
Exco
Executive committee
GTB
Group transformation board
EBITDA
Earnings before interest (which
includes gains and losses on
foreign exchange transactions),
tax, depreciation and
amortisation and is also
presented before recognising the
following items: impairment of
goodwill, loss on derecognition of
long-term loan receivable, net
monetary gain resulting from
application of hyperinflation and
share of results of joint ventures
and associates after tax.
EP
Employee performance
HEPS
Headline earnings per share
ICT
Information and communication
technology
IFRS
International Financial Reporting
Standards
IIRC
International Integrated
Reporting Council
ISP
Internet service provider
IGNITE
Our operational execution
programme
JSE
Johannesburg Stock Exchange
KPI
Key performance indicators
KYC
Know your customer: a process
to identify and verify customer
identity
LTI
Long-term incentive
M&A
Mergers and acquisitions
Manco
MTN’s group management
company
MENA
Middle East and North Africa
MFS
Mobile financial services
Modernised
Subscribers who have
successfully activated their SIM
cards and participated in a
revenue-generating event
MOU
Minutes of use
NAFEX
Nigerian Autonomous Foreign
Exchange market
NM
Not measurable
NPS
Net promoter score
Opcos
Our operating companies
QoS
Quality of service
RAN
Radio access network
ROI
Return on investment
ROIC
Return on invested capital
SAICA
South African Institute of
Chartered Accountants
SARS
Share appreciation rights scheme
SEAGHA
Southern and East Africa and
Ghana region
SIM
Subscriber identity module
SLA
Service level agreement
SME
Small and medium enterprise
SMS
Short message service
SRP
Share rights plan
TMD
Telecommunications, media
and digital
TP
Team performance
TSR
Total shareholder return
VP
Vice-president
WECA
West and Central Africa
WOW
Walk out working
Here we provide definitions and descriptions of some terms and acronyms used in this report.
MTN Group Limited
Integrated Report 2017
103
Shareholder
information