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Our people
At MTN we believe that the investment in our people is key to achieving our BRIGHT strategy and
improving our competitive edge across the markets in which we operate. To deliver the best customer
experience and improve our business performance, we recognise the importance of employee
engagement and development. This commitment is evident in the implementation of initiatives around
the ‘H’ element of the BRIGHT strategy which is dedicated to the hearts and minds of the people of
MTN. The three areas of focus of our HR approach are:
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Group headcount per employee type.
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Employee turnover (including high performer turnover).
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Labour productivity metrics.
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Equity and transformation.
This aims to create a
culture where:
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There is agility to stop,
reflect and self-correct.
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Trust is built and people
are empowered.
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There is the ability to
embrace behaviours
and practices that serve
MTN’s strategy.
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Employee net promoter
score (NPS).
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Sustainable
engagement score.
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Learning and
development spend
ratio.
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Ready-now succession
bench strength.
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Recognition messages
on our digital platform.
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Spans and layers.
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Staff cost ratio.
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e-HR rollout.
This aims to:
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Recognise, grow and
develop our people.
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Effectively execute the
talent processes.
These aim to:
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Simplify the ways of
work.
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Provide employees with
digital experiences.
High-performance
culture
High-potential factory
Efficient employee-
centric solutions
Key performance metrics
We measure achievements across HR with the following key performance metrics:
Employee value proposition
MTN’s employee value proposition, ‘The MTN Deal’, comprises five pillars:
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Brand strength.
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Leadership brand.
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Investing in our talent.
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Globally diverse culture.
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Total reward and recognition.
The MTN Deal aims to provide employees with real opportunities, real experiences, interactions with
people who have a ‘can-do’ attitude, over real platforms and offering real rewards. In the 2017 group
culture audit survey, scores for four out of the five pillars improved from 2016 with the fifth pillar
maintaining its previous score.
MTN Group Limited
Integrated Report 2017
79
Governance, people
and remuneration