MTN Group Limited Integrated Report 2016

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efficiently implemented and reported to the Group’s
social and ethics committee on a quarterly basis.
The Company also continues to safeguard the
interests of stakeholders, such as the community,
employees, customers and suppliers, by monitoring
the Company’s activities with regard to social and
economic development, corporate citizenship,
consumer relationships, the environment, health
and public safety and labour and employment
matters.
Monitoring, oversight and risk
The Company’s corporate governance structure
ensures effective internal controls and monitors the
management of significant matters. The audit
committee, as well as the risk management,
compliance and corporate governance committee
provide an environment in which challenging issues
can be considered and monitored.
The strategic and operational risk management
framework of the Company focuses on various risks
that could affect MTN’s customer experience,
operational agility, cost competitiveness and
stakeholder confidence. This is done through a
robust risk methodology that analyses not only what
the Company does, but also how it is done, to
achieve sustainable economic viability, make the
most of market opportunities and serve a rapidly
changing market.
Subsequent to the challenges faced by the Company
in the past two years, the board has enhanced the
proficiency of the risk management process and will
continue to guide MTN towards better risk mitigation,
through ascertaining and appreciating significant
risks, investing resources in alleviating existing risks
that are critical to the Company and driving the risk
accountability and ownership through management.
Performance management
The board stresses the importance of promoting a
healthy workplace environment which includes
ethics and compliance through established policies
based on the values of integrity, leadership,
innovation, relationships and “can do” as well as the
vital behaviours. It promotes targeted results in a
transparent and systematic manner that strives to
ensure that the Company’s employees are
productive, provide efficient services and
demonstrate the required knowledge, skills,
behaviour, competencies and engagement to
perform their duties to the best of their ability.
Like any organisation, there are instances of
unsatisfactory employee performance, however, we
endeavour to address such issues expeditiously
through internal company procedures in line with
the disciplinary process and our performance
management system.
Disclosure, reporting and transparency
Disclosure, reporting and transparency are
fundamental components of our corporate
governance framework to provide accountability to
stakeholders and support them in making informed
decisions.
MTN endeavours to be transparent, especially
regarding material issues. We continue to review our
policies and procedures that govern the provision of
timeous, correct and complete information to
stakeholders, in a manner which gives all
stakeholders equal access to information and
ensures that there is no stakeholder that is treated
favourably over others. The Company has also re-
emphasised that all matters must be provided to
stakeholders in compliance with the law and
applicable regulations.
MTN Group strives to accurately, consistently and
fairly disclose material, or price-sensitive information
about the Company and its performance, in a readily
understandable language, to stakeholders, the
public and regulators.
Stakeholder engagement
The board values MTN’s stakeholders and
endeavours to take their concerns and interests into
account when making business decisions. This not
only enables the Group to anticipate and manage
risk effectively, but also assists in the identification
of new business opportunities and in establishing
solid MTN relationships with stakeholders. It also
makes it easier for MTN to deliver on its objectives
and benefit from ideas for products or services that
address stakeholder needs, and at the same time
allows the Company to reduce costs and maximise
value. In order to ensure greater accountability, the
Company has a stakeholder-conscious governance
model which places emphasis on dialogue and
responding to stakeholder concerns and interests.
Our anonymous tip-off line is
and+27 83 123 7867
MTN Group Limited Integrated Report 2016 61
GOVERNANCE,
PEOPLE AND
REMUNERATION