How we create value using the six capitals

Human capital

Our people’s skills, experience and diversity enable us to provide competitive and reliable products and services. This ultimately helps us achieve our goals. We prioritise investment in employee engagement, as well as development, to deliver the best customer experience. Our culture is diverse and inclusive and underpinned by our values, including a “can do” approach. In many countries, our opcos are among the biggest corporate employers.

In 2016, we focused on securing and complementing the skills necessary to execute our business strategy (including appointing a new Group chief executive officer, chief financial officer and chief operating officer); realigning staff to the new reporting structure (effective 1 January 2016); implementing more effective cost-saving measures; and continuing to review our incentives for robustness.

Key human capital inputs   2016   2015 Number of employees 15 980   15 202 Number of contractors 4 009   5 882 Gender split (men:women) 63:37   63:37 Investment in employee training (R million) 392   223 Number of nationalities employed 60   59 Outcomes of our activities on human capital   2016   2015 Staff costs (R billion) 9,2   8,6 Voluntary staff turnover (%) 7,2   7,8 Employee culture survey results (%) 67   66 People trained in the year 25 376   13 240 Opcos with Global Investor in People accreditation (see 69 for details) 16   14

How we achieved our outcomes
Appointed new executive committee members, see page 64 – 65 Invested in targeted training and development Restructured the business, with new regional reporting lines Encouraged diversity, so workforce understands the needs of our subscribers Implemented new notice period and restraint of trade measures for new appointees Worked to ensure the safety of employees and contractors in dangerous countries