Stakeholder engagement
Identification
of stakeholders
The Group engages stakeholders across a wide base to
identify areas of concern and developments.
Our stakeholder groups consist of entities or individuals
that are either directly or indirectly impacted by MTN’s
operational activities, or can influence the Group’s
ability to successfully implement its strategies. These
include:
- Employees
- Investors
- Regulators
- Government officials
- Individual customers (street customers)
- Corporate customers
- Community groups
We continue to use an external service provider to
conduct independent annual stakeholder interviews to
identify stakeholder issues and areas for improvement.
The following table lists the key issues faced by stakeholders
and the report references for our responses to these
issues.
MTN stakeholders
Key issues faced by stakeholders
| Our stakeholders |
Employees |
Investors |
Regulators |
| Social and labour issues |
a |
Career development,
job security |
a |
Promotion of diversity |
a |
Job creation |
| b |
Monetary and non-monetary
benefits |
b |
Stakeholder communication |
b |
Promotion of diversity |
| c |
Workplace non-discrimination |
c |
Company ethics |
c |
Company ethics |
| d |
Fair treatment and open
communication |
d |
Poverty alleviation |
d |
Workplace non-discrimination |
| e |
Education and skills
development |
e |
HIV/AIDS |
e |
HIV/AIDS |
| f |
Policies and practices
on HIV/AIDS |
|
|
|
|
| Economic, legal and tariff issues |
g |
Financial performance |
f |
Financial performance |
f |
Financial performance |
| h |
Fair tariffs |
g |
Compliance with licence
conditions
and payment of regulatory fees |
g |
Fair tariffs |
| i |
Continued corporate
social investment |
h |
Authority advice on
investment policies |
h |
Compliance with licence
conditions
and payment of regulatory fees |
| |
|
i |
Improved shareholder
value |
i |
Adherence to current
regulations
and legislation |
| |
|
|
|
j |
Respect for the regulator
and
partnership with government |
| Environmental and technical issues |
j |
Visual impact of mast
siting |
j |
Visual impact of mast
siting |
k |
Visual impact of mast
siting |
| k |
Mast sharing |
k |
Disposal of used cellphones
and batteries |
l |
Mast sharing |
| l |
Disposal of used cellphones
and batteries |
l |
Environmental effects
of base stations |
m |
Disposal of used cellphones
and batteries |
| m |
Environmental effects
of base stations |
m |
Network coverage and
quality
communication |
n |
Environmental effects
of base stations |
| n |
Network coverage and
quality
communication |
|
|
o |
Network coverage and
quality
communication |
Our response
(page in report) |
a |
113 |
a |
110,113 |
a |
110,113,127 |
| b |
113,115 |
b |
95,98 |
b |
110 |
| c |
116,121 |
c |
116 |
c |
127 |
| d |
121 |
d |
110,127 |
d |
116,121 |
| e |
120,113 |
e |
114,124 |
e |
114,124 |
| f |
114,124 |
f |
104 |
f |
104 |
| g |
104 |
g |
106 |
g |
112 |
| h |
112 |
h |
25 |
h |
106 |
| i |
122,123,128 |
i |
104 |
i |
106 |
| j |
133 |
j |
133 |
j |
98 |
| k |
130 |
k |
133 |
k |
133 |
| l |
133 |
l |
118,130,133 |
l |
130 |
| m |
118,130,133 |
m |
108 |
m |
133 |
| n |
108 |
|
|
n |
118,130,133 |
| |
|
|
|
o |
108 |
| Our stakeholders |
Government officials |
Customers |
Community groups |
| Social and labour issues |
a |
Job creation |
a |
Fair treatment and open
communication |
a |
Access to communication
for the mass market |
| b |
Promotion of diversity |
b |
Stakeholder communication |
b |
Poverty alleviation |
| c |
Protection of vulnerable
groups |
c |
Improved service |
c |
Education and skills
development |
| d |
Workplace non-discrimination |
d |
Protection of vulnerable
groups |
d |
HIV/AIDS |
| e |
HIV/AIDS |
e |
Policies and practices
on HIV/AIDS |
e |
Protection of vulnerable
groups |
| Economic, legal and tariff issues |
f |
Financial performance |
f |
Financial performance |
f |
Financial performance |
| g |
Fair tariffs |
g |
Fair tariffs |
g |
Fair tariffs |
| h |
Compliance with licence
conditions
and payment of regulatory fees |
h |
Continued corporate
social investment |
h |
Funding consistency |
| i |
Adherence to current
regulations
and legislation |
|
|
i |
Continued corporate
social investment |
| j |
Respect for the regulator
and
partnership with government |
|
|
|
|
| Environmental and technical issues |
k |
Visual impact of mast
siting |
i |
Visual impact of mast
siting |
j |
Visual impact of mast
siting |
| l |
Disposal of used cellphones
and batteries |
j |
Mast sharing |
k |
Mast sharing |
| m |
Environmental effects
of base stations |
k |
Disposal of used cellphones
and batteries |
l |
Disposal of used cellphones
and batteries |
| n |
Network coverage and
quality
communication |
l |
Environmental effects
of base stations |
m |
Environmental effects
of base stations |
| |
|
m |
Network coverage and
quality
communication |
n |
Network coverage and
quality
communication |
Our response
(page in report) |
a |
110,113,127 |
a |
109 |
a |
105,127 |
| b |
110 |
b |
95,98 |
b |
110,127 |
| c |
12 |
c |
109,117 |
c |
120,113 |
| d |
116,121 |
d |
127 |
d |
114,124 |
| e |
114,124 |
e |
114,124 |
e |
127 |
| f |
104 |
f |
104 |
f |
104 |
| g |
112 |
g |
112 |
g |
112 |
| h |
106 |
h |
122,128 |
h |
128 |
| i |
106 |
i |
133 |
i |
122,128 |
| j |
98 |
j |
130 |
j |
133 |
| k |
133 |
k |
133 |
k |
133 |
| l |
133 |
l |
118,130,133 |
l |
130 |
| m |
118,130,133 |
m |
108 |
m |
118,130,133 |
| n |
108 |
|
|
n |
108 |
|
